Contact us

Contact ViraVie

Email is the fastest way to reach us. Every message goes to the same small team, and we read all of them.

Customer service

support@vira-vie.com

We aim to reply within one business day, Monday to Friday, excluding public holidays. Messages sent over the weekend are answered on Monday.

What to include

• Your order number, if your message is about a purchase.
• The email address you used at checkout.
• For a damaged or incorrect item, a photograph showing the problem.

Sending this straight away usually saves an exchange of emails and gets the matter settled in one go.

You may find the answer faster here

• Track my order — where your parcel is and when it should arrive.
• Use and care — cleaning, assembly and everyday use.
• Shipping and delivery — destinations, charges and delivery times.
• Returns and refunds — your 14-day right of withdrawal and how to use it.

Returns

Please do not send a product back before contacting us. Write to support@vira-vie.com and we will confirm your return, then send you the return address and the instructions to follow.

Company details

ISARDI LTD
Company number 17398968, registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This address is our registered office. It is not a shop and not a returns address, so please do not send parcels there or call in person.

Press and partnerships

Write to support@vira-vie.com with “Press” or “Partnership” in the subject line.